NCS SHIPPING POLICY
US Domestic Shipping
- Standard Shipping: All products ship with a fee of $8.76 for 5-7 day delivery.
- Priority Shipping: Available for $9.87, offering 2-5 day delivery.
- Free Shipping: Orders totaling $25 or more before taxes qualify for free shipping.
- Tracking: All orders will be assigned a tracking number, which will be provided to the customer via email.
- Tax: Shipping fees do not include tax, which will be calculated at checkout based on your location.
International Shipping
- Standard Shipping: All products ship with a fee of $8.76 for 5-7 day delivery.
- Priority Shipping: Available for $9.87, offering 2-5 day delivery.
- Free Shipping: Orders totaling $25 or more before taxes qualify for free shipping.
- Tracking: All orders will be assigned a tracking number, which will be provided to the customer via email.
- Customs and Duties: Customers are responsible for any customs duties, taxes, or fees imposed by their country.
General Information
- Handling Time: Orders are typically processed and shipped within 1-2 business days.
- Delivery Time: Standard shipping takes 5-7 business days, while priority shipping takes 2-5 business days.
- Shipping Address Changes: If you need to change your shipping address, please contact us immediately at [your email address]. We cannot guarantee changes once the order has been shipped.
- Order Cancellations: Orders can be canceled before they are shipped. Please contact us at [your email address] to request a cancellation.
- Return Shipping: We are not responsible for return shipping costs. Please ensure that returned items are shipped back with a tracking number to avoid any issues.
Customer Satisfaction
- Order Accuracy: We strive to ensure that all orders are accurate. If you receive an incorrect item, please contact us within 7 days of delivery, and we will arrange for a return and replacement.
- Damaged Items: If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange for a return and replacement or refund as appropriate.
- Shipping Insurance: For added protection, shipping insurance is available for a small fee during checkout. This can help cover the cost of lost or damaged items.
Additional Notes
- Exclusions: Certain items, such as custom orders or pre-orders, may have different shipping rates or times. Please refer to the product page for specific details.
- Holiday Shipping: During peak holiday seasons, shipping times may be longer due to increased volume. We recommend placing your orders early to ensure timely delivery.
NCS RETURN POLICY…
Contact Us via Email:
To initiate a return, please reach out to us via email at [your email address].
Return Conditions:
- Eligible for Return: Items must be unused and in their original packaging.
- Return Period: You have 30 days from the date of delivery to return items.
Return Process:
- Submit an email or a contact slip with your return request.
- Once your request is reviewed and approved, we will provide you with further instructions.
Non-Refundable Items:
- Food, makeup, cosmetics, lotions, candles, hats, socks, books, and jewelry are non-refundable.
Inspection and Refund:
- Upon receiving the returned item, we will inspect it to ensure it meets our return conditions.
- If the item is eligible, we will issue a refund to the original payment method.
Shipping Fees:
- Shipping fees for returns are non-refundable.
Note:
All items must be returned in their original packaging and in an unused condition to be eligible for a refund.